Tower Health Urgent Care Achieves Highest Level of Quality in Urgent Care Medicine

From Reading Hospital – Tower Health

Pictured above: The Tower Health Urgent Care network includes hundreds of dedicated and skilled employees, including (from left to right): Vivian Justiano, Medical Assistant, Urgent Care-Wyomissing; Kristin Miller, Patient Services Representative, Urgent Care-Wyomissing; Kristin Rautzhan, Physician Assistant, Urgent Care-Exeter; and Sharon Kerr, Medical Assistant, Urgent Care-Wyomissing.

Tower Health Urgent Care has received Accreditation in Urgent Care and Occupational Health through the national Urgent Care Association. The accreditation is the highest level of quality standard in Urgent Care medicine.

“This is a tremendous professional achievement for our clinical staff, who continually go above and beyond for our patients and their families,” said Rebecca Adams MSN, RN, Director, Clinical Practice. “It reaffirms our commitment to providing high-quality care that’s focused on best practices, patient safety, and excellent clinical outcomes.”

Tower Health Urgent Care includes seven locations throughout Berks, Chester and Montgomery counties. It became the first accredited network of urgent care centers in Pennsylvania in 2014, and the staff has maintained that quality standard since. Only 13 percent of urgent care centers nationwide are accredited.

“Our staff maintains excellence, and I’m incredibly proud of this team,” said Ian Vanore, Regional Director, Physician Practices. “They are always prepared, patient-focused, and committed to quality – from the initial registration through triage, treatment plan, patient education, and discharge.”

Accreditation occurs every three years when surveyors evaluate quality in the following categories: certification criteria; governance; health record management; human resources; patient care processes; physical environment; privacy, rights, and responsibilities; and quality improvement.

“This was my first accreditation, and I gained a new understanding of how important our daily processes are for quality care,” said Janelle Krieble, LPN. “We are even more motivated to uphold these standards for ourselves and our patients.”

In addition to the national accreditation, staff also received the Antibiotic Stewardship Commendation for meeting the additional requirements associated with this important quality indicator.

“We would like to thank everyone for their preparation and participation in our Urgent Care accreditation,” said Dr. Ziad Osman, Medical Director. “This accomplishment is a team effort, and we know that their dedication, expertise, and collaboration are what made us successful.”

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Source: bctv