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Walmart clarifies idea of requiring subscription to use self-checkouts

Walmart has recently made headlines for the introduction of self-checkout kiosks that are only accessible to Walmart+ subscribers or Spark delivery drivers.

But the self-checkout isn’t expected to be made fully exclusive to subscribers any time soon, according to a statement from the company.

Instead, the new kiosks are part of a frequently shifting process within stores to best manage customers and staffing, the statement said.

“From time-to-time, our stores adjust the use of staffed checkouts and self-checkouts,” the statement read. “For example, a store might start or end the day with staffed checkouts. As the number of shoppers and associate staffing increases, these stores open self-checkout registers to manage the increased customer flow.”

And despite the recent experiments at some stores with tying self-checkout to a Walmart+ subscription, the statement also clarifies that “this process isn’t new.”

“During these times of limited access, some stores are designating select self-checkout stations for Walmart+ customers using our Scan and Go service and Spark drivers for quicker access and delivery services,” the statement said. “This decision is intended to better manage checkout availability.”

This echoes the sentiments shared in the Business Insider story on the new self-checkout kiosks, in which a Walmart spokesperson told the publication that managers at individual stores are allowed to experiment with what works best for their staff and customers.

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Source: Berkshire mont

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